Terms and conditions
Lunes Creative Limited,
company number (11140589)
60 Dock Rd,
London E16 1YZ
Contact us:
hello@lunes.co.uk
General
The following terms and conditions relate to any work and services carried out by Lunes Creative Limited. The below terms and conditions are relevant to any person who undertakes work from Lunes Creative Limited unless otherwise agreed.
1. Project Acceptance
The placement of an order for services offered by Lunes Creative Limited and validated by the client’s acceptance of the estimate or quotation email, constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions.
2. Payment Terms
The client will receive a quote by email outlining details of project scope (including payment terms, and what’s expected) from Lunes Creative Limited. Once the client accepts any quote given by Lunes Creative Limited, the client will immediately be bound into the terms and conditions.
Payments should be made:
First Instalment: 50% – Upon agreement of quotation
Remaining amount: 50% – Upon completion of the project
All invoices, excluding the first instalment, need paying within 21 days from the date of the invoice. No work on a project will commence until acceptance of the quotation has been received and the initial 50% first instalment has been paid to Lunes Creative Limited, unless a different payment schedule has been agreed.
3. Project Duration
Lunes Creative Limited will give a project estimation time in the initial quotation email. All timescales are estimates, and Lunes Creative Limited will not be held responsible for project matters that may go outside estimation time due to actions of the client, or external forces. Estimation time is based on prompt communication via the client and the smooth running of the project. If such event(s) occur, it shall entitle Lunes Creative Limited to extend any completion/delivery date, by the time equivalent to the period of such a delay.
The placement of an order for services offered by Lunes Creative Limited and validated by the client’s acceptance of the estimate or quotation email, constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions.
2. Payment Terms
The client will receive a quote by email outlining details of project scope (including payment terms, and what’s expected) from Lunes Creative Limited. Once the client accepts any quote given by Lunes Creative Limited, the client will immediately be bound into the terms and conditions.
Payments should be made:
First Instalment: 50% – Upon agreement of quotation
Remaining amount: 50% – Upon completion of the project
All invoices, excluding the first instalment, need paying within 21 days from the date of the invoice. No work on a project will commence until acceptance of the quotation has been received and the initial 50% first instalment has been paid to Lunes Creative Limited, unless a different payment schedule has been agreed.
3. Project Duration
Lunes Creative Limited will give a project estimation time in the initial quotation email. All timescales are estimates, and Lunes Creative Limited will not be held responsible for project matters that may go outside estimation time due to actions of the client, or external forces. Estimation time is based on prompt communication via the client and the smooth running of the project. If such event(s) occur, it shall entitle Lunes Creative Limited to extend any completion/delivery date, by the time equivalent to the period of such a delay.
Lunes Creative Limited will give a project estimation time in the initial quotation email. All timescales are estimates, and Lunes Creative Limited will not be held responsible for project matters that may go outside estimation time due to actions of the client, or external forces. Estimation time is based on prompt communication via the client and the smooth running of the project. If such event(s) occur, it shall entitle Lunes Creative Limited to extend any completion/delivery date, by the time equivalent to the period of such a delay.
4. Alterations
The initial quotation will outline any alterations that are able to be made and expected rounds of amends in the quote provided by Lunes Creative Limited. Any changes that are to be made above the agreed scope of work and specifications will be charged in addition to the original fee.
5. Copyrights and Trademarks
By supplying text, imagery or any other collateral to be used on branding, designs, websites or videos, the client declares that it holds the appropriate copyright and/or trademark permissions and grants Lunes Creative Limited permission to use freely for the project at hand.
The client agrees to fully indemnify and hold Lunes Creative Limited free from harm in any and all claims resulting from the client in not having obtained all the required copyright, and/or any other necessary permissions.
6. Licensing and ownership of source files
Anything that has been created by Lunes Creative Limited is licensed for use by the client on a one-time only basis for the specific project agreed, and may not be changed, modified or edited in any form, unless given consent by Lunes Creative Limited directly.
Any and all work carried out by Lunes Creative Limited will be copyrighted and owned by Lunes Creative Limited, unless specifically agreed with the client before the project has started. Should the client wish for copyright to be transferred to a new owner, or to be supplied with the source files, this cost must be settled by the two parties.
7. Late payment
Any late payments will incur a cost of 5% per month above the Bank of England base rate of the total invoice fee. In the event of late payments or missed payments, Lunes Creative Limited reserves the right to cease or take down all work within 48 hours notice. Including but not limited to, design, website hosting, domain registration, social media, video, printers, photographers and libraries. Removal of such materials does not relieve the client of its obligation to pay the due amount.
8. Cancellation
Should the client wish to cancel a project, confirmation must be sent by email. The client will then be billed a final amount for any work that has been completed to date. The final balance must be paid within 14 days of receiving the termination invoice.
Anything that has been created by Lunes Creative Limited is licensed for use by the client on a one-time only basis for the specific project agreed, and may not be changed, modified or edited in any form, unless given consent by Lunes Creative Limited directly. Any and all work carried out by Lunes Creative Limited will be copyrighted and owned by Lunes Creative Limited, unless specifically agreed with the client before the project has started. Should the client wish for copyright to be transferred to a new owner, or to be supplied with the source files, this cost must be settled by the two parties.
7. Late payment
Any late payments will incur a cost of 5% per month above the Bank of England base rate of the total invoice fee. In the event of late payments or missed payments, Lunes Creative Limited reserves the right to cease or take down all work within 48 hours notice. Including but not limited to, design, website hosting, domain registration, social media, video, printers, photographers and libraries. Removal of such materials does not relieve the client of its obligation to pay the due amount.
8. Cancellation
Should the client wish to cancel a project, confirmation must be sent by email. The client will then be billed a final amount for any work that has been completed to date. The final balance must be paid within 14 days of receiving the termination invoice.
Any late payments will incur a cost of 5% per month above the Bank of England base rate of the total invoice fee. In the event of late payments or missed payments, Lunes Creative Limited reserves the right to cease or take down all work within 48 hours notice. Including but not limited to, design, website hosting, domain registration, social media, video, printers, photographers and libraries. Removal of such materials does not relieve the client of its obligation to pay the due amount.
8. Cancellation
Should the client wish to cancel a project, confirmation must be sent by email. The client will then be billed a final amount for any work that has been completed to date. The final balance must be paid within 14 days of receiving the termination invoice.
Should the client wish to cancel a project, confirmation must be sent by email. The client will then be billed a final amount for any work that has been completed to date. The final balance must be paid within 14 days of receiving the termination invoice.