The following Terms and Conditions of Service apply to all products and services provided by LUNES CREATIVE LIMITED and in the event of any dispute are governed by the laws of England. All work is carried out by Lunes on the understanding that the client has agreed to our terms and conditions. Copyright is retained by Lunes on all work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled. If a choice of creative solutions are presented and one is chosen for your project, only that solution is deemed to be given by us as fulfilling the contract. All other designs remain the property of Lunes, unless specifically agreed in writing.
At the time of proposal, Lunes will provide the customer with a written estimate or quotation by email. These Terms and Conditions can be read on the Lunes website. A copy of the written estimate or quotation is to be signed and dated by the customer to indicate acceptance and should be returned to Lunes.
Charges for services to be provided by Lunes will be set out in the written estimate or quotation that is provided to the customer. Depending on the scale of the project, at the time of the customer’s signed acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable deposit of 30% of the quoted fee may apply, and will become immediately due. Lunes will specify where the 30% fee will apply based on the project requirements. (Work on the project will not commence until Lunes has received this amount.) Lunes reserves the right to amend the amount of deposit required.
Our invoices need paying within 30 days from the date of the invoice. All payments must be in UK Pounds Sterling by online transfer, credit card (Visa, Mastercard) or debit card. Any queries relating to invoices must be raised by the customer within 14 days from the date of the invoice. Accounts which remain outstanding for 30 days after the date of invoice will incur an extra charge of 8% of the total invoice every 14 days of the outstanding amount.
Copyrights and trademarks
By supplying text, images and other data to Lunes for inclusion in the customer’s website or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner. Any artwork, images, or text supplied and/or designed by Lunes on behalf of the customer, will remain the property of Lunes and/or its suppliers. The customer may request in writing from Lunes, the necessary permission to use materials (for which the Lunes holds the copyright) in forms other than for which it was originally supplied, and Lunes may, at its discretion, grant this. Such permission must be obtained in writing before it will allow any of the aforesaid artwork, images, text, or other data to be used.
Cancellation of orders may be made by telephone contact or e-mail. The client will then be invoiced for all work completed over and above the non-refundable deposit (if applicable) that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days. Lunes reserves the right to cancel and/or suspend your service at any time without notice if you breach these Terms & Conditions and/or the service.
The customer agrees to allow Lunes to feature work produced, along with a link to the client’s site and logo on Lunes’ own website and social media for demonstration purposes, and to use any work in its own publicity and portfolios.
Your Personal Details
You warrant that the contact information that you provide to us on establishment of your account is correct, and that you accept responsibility for keeping this information up to date at all times.
Please note that whilst your email is primarily used for billing purposes, Lunes reserves the right to email you information about its services. You can unsubscribe from communications by emailing to opt out.
Lunes will not provide any of your personal information to other companies or individuals without your permission unless required to do so by law.
These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Lunes reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.
Acceptance of Quotation and Terms and Conditions
The placement of an order for services offered by Lunes and validated by the customer’s acceptance of the estimate or quotation, constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the signatory and Lunes.